1. Endorsed Services
1.1. Endorsed Services. Subject to Customer's compliance with the terms and conditions of this Agreement, Endorsed hereby grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use Endorsed's AI-powered software platform for hiring and recruitment as described in the Order Form (the "Endorsed Services"). Customer will comply with this Agreement and all applicable laws when using Endorsed Services. Endorsed and its affiliates own all rights, title, and interest in and to Endorsed Services, including the underlying technology and intellectual property rights therein.
1.2. Use of AI. The Endorsed Services provided by Endorsed may be facilitated or powered by third party artificial intelligence technologies, including the use of large language models to process Customer Content (collectively, “AI Technology”). While Endorsed uses commercially reasonable means to reduce errors and omissions and biases arising from use of AI Technology, Endorsed makes no warranties, express or implied, regarding the accuracy, reliability, non-infringement from its use of AI Technology and disclaims any liability for errors, actions or omissions taken by Customer based on any AI Technology.
1.3. AI Training. Endorsed does not train, fine-tune, develop or improve any AI or machine learning models or related technologies using Customer Data, except for fraud detection models as expressly permitted under Section 3.6 (Fraud Detection Model Training).
1.4. AI Compliance. In certain jurisdictions, bias audits, notice and/or consent may be required from the downstream individual in the event AI Technology is used in connection with employment and/or the processing of “personal information”, “personal data” or otherwise. Unless otherwise agreed to by Endorsed pursuant to an Order Form, Customer agrees and acknowledges that Customer is solely responsible for providing all required consents or notices and satisfying all other requirements with respect to the Endorsed Services (including use of AI Technology). Customer acknowledges that neither the Endorsed Services nor any “AI Law Compliance Toolkit” or similar feature constitutes legal advice, and that Customer is solely responsible for obtaining its own legal counsel and ensuring its compliance with all applicable laws. Endorsed will conduct, at least annually, an independent bias audit of any covered automated employment decision tool used in Customer’s hiring workflows as required by NYC Local Law 144 (and any substantially similar laws) and will make the required summary report available to Customer upon request.
1.5. AI Documentation Access Upon Customer request, whether in connection with an actual or potential third-party claim or otherwise, Endorsed shall provide Customer with reasonable access to and copies of all validation studies, bias assessments, fairness reports, testing documentation, and related materials concerning the Endorsed Services provided under this Agreement. Endorsed shall provide such documentation within ten (10) business days of Customer’s request and shall provide reasonable assistance to Customer in understanding and utilizing such materials for defense or response to third-party claims. Customer may request such documentation at any time during the term of this Agreement and for a period of three (3) years following termination or expiration.
1.6. Customer Content. The Endorsed Services may allow Customer to upload content and information that may be viewable by other individuals, including, but not limited to, job posting information, company information, and outreach messaging (“Customer Content”). Customer is solely responsible for the accuracy and legality of any Customer Content and the consequences of posting, providing or publishing it. Endorsed may use Customer Content to provide the Endorsed Services on Customer’s behalf.
1.7. License Restrictions. License Restrictions. Customer may not (i) use Endorsed Services in a way that infringes, misappropriates or violates any person’s rights; (ii) reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of Endorsed Services (except to the extent such restrictions are contrary to applicable law); (iii) use output from Endorsed Services to develop models that compete with Endorsed; (iv) use any automated or programmatic method to extract data or output from Endorsed Services, including scraping, web harvesting, or web data extraction; or (v) use Endorsed Services in violation of any applicable laws and regulations (including any export control laws).
1.8. Customer Conduct. Customer represents, warrants, and covenants that it: (i) has all rights, consents, and permissions necessary for Endorsed to use any Customer Content as contemplated by this Agreement; (ii) will not engage in any conduct that is or could be considered illegal, obscene, defamatory, threatening, intimidating, harassing, hateful or racially or ethnically offensive; (iii) will not provide any false, inaccurate or misleading information while using Endorsed Services; (iv) will not interfere with or disrupt Endorsed Services or servers or networks connected to Endorsed Services, or disobey any requirements, procedures, policies, or regulations of networks connected to Endorsed Services; (v) will not impersonate any person or entity, or falsely state or otherwise misrepresent Customer's affiliation with a person or entity; (vi) will not infringe, misappropriate or violate any intellectual property, privacy, publicity or other proprietary rights of Endorsed or any third party; and (vii) will not obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through Endorsed Services, including attempting to avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by us or any of our service providers or any other third party to protect Endorsed Services.
1.9. Third-Party Applications. The Endorsed Services may be integrated with or otherwise interact with third party applications, products, and services ("Third-Party Applications"). These Third-Party Applications may have their own terms of use and privacy policies, and Customer's use of these Third-Party Applications will be governed by and subject to such terms and privacy policies. Customer is responsible for configuring the data, information and permissions made available to the Endorsed Services through these Third-Party Applications, and Endorsed agrees that it will not exceed those configurations set by Customer.
1.10 Customer Data Deletion. Within 90 days after expiration or termination of an Order Form, Endorsed will delete Customer Data from production systems and from backups/logs as part of standard purge cycles; provided that Endorsed may retain De‑Identified Data in accordance with Section 3.5.
1.11. Data Processing Addendum. To the extent Endorsed processes personal data (as defined in the Data Processing Addendum) on behalf of Customer in connection with the Endorsed Services, the terms of Endorsed's Data Processing Addendum available at
endorsed.com/dpa ("DPA") are hereby incorporated into and form part of this Agreement. The DPA applies to all customers regardless of subscription plan or tier. In the event of any conflict between this Agreement and the DPA with respect to the processing of personal data, the DPA shall control.